![]() ![]() ![]() Users can take screenshots or screen recordings and use support materials using one tool and share them quickly with customers. Primarily, Droplr is a screenshot and screen recording tool but the app also comes with a cloud sharing feature. #Keyboard upload to droplr how to#How to use Droplr as a Customer Support Professional App Featuresĭroplr can help users in a number of ways through its variety of tools. When communicating with a customer, figuring out how to send photos and videos can be tricky since email providers often don’t allow large files to be sent via email. Photos and videos are oftentimes more helpful than words but are difficult to share due to their large size. Many of these file types tend to be large with photos and instructional videos. How Do You Send Large Files?Ĭustomer support personnel are of the many groups of professionals that need platforms to help them quickly and easily share support files with customers and clients. Using a cloud sharing service like Droplr ensures that your customer support files can be sent quickly and through any platform and that they are likewise easily accessible by all customers. As such, the ability to quickly send customer support files is vital in order to ensure that your customers are happy with the support you provide. In fact, 75% of customers have reported that a quick response time is the most important element of good customer support. Fast response times are especially critical for good customer support. Good customer service necessitates both quick and effective support. One of these options is Droplr, a screenshot and screen recording tool that fits especially well with the needs of customer support representatives. There are also other options that can help you create as well as share professional content. These newer models include online storage platforms like Google Drive and Dropbox as well as online communication platforms like Slack. There are traditional sharing routes like email as well as newer more modern ways of sharing files online. When needing to share a customer support file online, users have a variety of options to choose from when deciding how to do so. ![]()
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